Waste Management sued SAP in 2008 for “fraud” in its “allegedly failed” ERP implementation.
Why does this matter for carbon management software?
First, the dollar figures summed to $450 MM in project costs and lost benefits.
Second, SAP claimed that the alleged failure was because Waste Management did not:
timely and accurately define its business requirements
and did not provide
knowledgeable, decision-empowered users and managers.
What are the business requirements for CMS?
What knowledgeable users and managers exist for CMS?
What does it mean to provide “decision empowered” users in the case of CMS?
All these questions point to the potential challenges with CMS implementations that may parallel the challenges encountered in a prior wave of enterprise software – ERP.